Cookie Policy
1. Who We Are
This is the Cookie Policy of SYNETIQ Limited t/a IAA UK (“IAA UK”, “we” or “us”.) In this Cookie Policy references to our website refers to www.iaai.co.uk.
2. Roles & Responsibilities
If you are a customer of IAA UK, or just visiting our website, this policy applies to you.
2.1: Our Responsibilities
- Advise you cookies are used
- Explain what the cookies are doing and why
- Get your consent to store a cookie on your device
2.2: Your Responsibilities
- Read this Cookie Policy
- Regularly check this policy for any updates, we will review this at least annually
- Opt-out/Decline the use of cookies or Opt-in/Accept the use of cookies on your device
3. What is a Cookie?
Cookies are small text files stored on your device and used by website operators in order to make websites work, or work more efficiently, as well as to provide information to the operators of the website or certain third parties. Each cookie usually contains a unique string of characters, which allows a website to distinguish your browser or device from other users. For example, cookies enable us to identify your device, secure your access and understand what you viewed on our site.
You can find out more about cookies at http://www.allaboutcookies.org. The user instructions for your browser or device will explain how you can control the use of cookies on your device.
4. What Cookies are Used and Why?
We use cookies to enable you to navigate between pages and to generally improve your user experience. We also use cookies to analyse how users interact with our websites, to enable you to share content using social media, and to provide you with embedded content from third parties. We may combine information collected via cookies with information such as your ip address, the type of browser, device and operating system, for example to provide statistical information about visitors to our website.
You can choose to opt out from cookies being placed on your device or you can block cookies using your browser settings. These may be ‘session’ cookies, meaning they delete themselves when you leave our website, or ‘persistent’ cookies which do not delete themselves and help us recognise you when you return to our site. If you use your browser settings to disable, reject, or block cookies (including essential cookies), certain parts of our website will not function fully. In some cases, our website may not be accessible at all. Where our website uses third party cookies, you should check with the relevant third party to see how they use cookies, we have no control over how they are used.
Strictly necessary cookies: These are cookies that are required for the operation of our Website.
Analytical/performance cookies: They allow us to recognise and count the number of visitors and to see how visitors move around our Website when they are using them. This helps us to improve the way our Website works, for example, by ensuring that users are finding what they are looking for easily.
| Service provider | Cookie & Type | Cookie Name | Purpose | Expires |
| IAA UK | Session (Necessary) | PHPSESSID | To identify a logged in user, and/or remember any website settings or filters a user sets on the website. | Typically 24 hours after the last interaction with the website |
| Google Analytics | Analytical | _ga_ga_YD1VE5BEX6_gat_gtag_UA_132335611_1_gid | Anonymous statistical data to record visitor counts and pages visited. | Up to 2 Years |
| Google AdSense | Analytical | _gcl_au | Tracking and measuring the performance of advertising campaigns. | 90 days |
| Zopim Live Chat ID | Functionality | __zlcmid | Stores unique User ID when live chat is used. | Persistent |
| Analytical | _fbp | Added by Facebook on sites visited. This cookie tracks a user’s visits across different websites and reports that behaviour to Facebook. | 90 days | |
| Hotjar | Analytical | _hjSessionUser_2936434 | Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Hotjar does not track users across different sites. Ensures data from subsequent visits to the same site are attributed to the same user ID. | 365 days duration. |
| Hotjar | Analytical | _hjSession_2936434 | Holds current session data.Ensures subsequent requests in the session window are attributed to the same session. | 30 minutes duration, extended on user activity. |
5. Accepting and Rejecting Cookies
Other than those cookies listed as being strictly necessary for the operation of our websites, we will not deploy any cookies without your explicit consent. You can control the use of cookies on our websites using the cookie control feature, which works with most browsers and devices. To reset cookie permissions to their default setting, change the settings on cookie control. Please note that cookie control uses a cookie to remember your preferences. If you clear any cookies from your browser or device then you will need to reactivate your cookie control preferences when you next visit our websites. If you wish to use our website but are not able to access the cookie control feature and do not consent to the use of cookies (or certain cookies), you can block cookies by activating the setting on your browser or device that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access our website or certain features offered through our website.
6. Changes to this Policy
This cookies policy may be amended by us at any time but at least annually. Please check this page periodically so that you are aware of any changes.
7. Contact Us
For further information on this policy or the use of cookies please contact us by email at dpo@iaai.co.uk.